- All products must be returned within 14 days of receipt.
- Shipping back to our warehouse is at the customers’ own cost.
Exchange and Refunds
We are happy to offer an exchange or refund when the product is defect, we will offer exchange for items which are returned in their original condition and packaging.
Please be aware that all responsible return costs are applicable by the customer. Refunds and exchanges will only be given on items returned within 14 days of receipt of the order. Items that are returned as faulty and are showing signs of damage which are not the result of a manufacturing fault will not be accepted. As soon as we have received and approved your return, it will take approximately 7 to 10 business to process your refund.
Late or Missing Refunds
In the unfortunate event that you haven't received the full refund yet, first check your bank account balance. Please note that it can take time to process the issued refund to your bank. In the event that you have already contacted your payment carriers and banks and regardless you have not gotten your refund yet. Please get in touch with us on our email firstname.lastname@example.org